Sudarshan AI Labs
Return / Refund Policy
1.1 Eligibility Window
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Cooling-Off Period: You may cancel and request a full refund within 24 hours of payment or before the onboarding call—whichever comes first.
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After Work Begins: Once the Growth Call, landing-page draft, or any deliverable is initiated, the order is considered “in production.”
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Refunds switch to pro-rata (we deduct the value of completed milestones).
1.2 Non-Refundable Components
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Custom domain fees, paid-ad budgets, or third-party app subscriptions purchased on your behalf.
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Monthly plans (Samriddhi Pro, Vyavsay Utkarsh, Vijay Sarvottam) after 7 calendar days of service start, because resources are fully allocated.
1.3 How to Request
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Email connect@moshinc.org with subject line “Refund – [Order id- Name] – Order #”.
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Include purchase date, reason, and preferred payment mode for reversal.
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Our team will acknowledge within 1 business day and resolve within 7 business days.
1.4 Mode & Timeline of Refund
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Refunds are processed via the original payment method (UPI/Card/Net-banking).
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Bank credit appears in 5-7 working days after approval (subject to gateway/issuer).
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GST invoices will be revised and re-sent to reflect the adjusted value.
1.5 Exceptions
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Force Majeure: Delays caused by events beyond our control (server outages, governmental restrictions) do not qualify for refunds but we will extend service duration equivalently.
Client Non-Co-operation: Failure to provide required content/assets within 14 days pauses the project; fees remain non-refundable, but we will resume on receipt of inputs.
Privacy Policy
A legal disclaimer
Sudarshan AI Labs (“SAL,” “we,” “our,” “us”) provides information, SaaS products, and AI-driven services for businesses and individuals. All content on sudarshan-ai-labs.com (the “Site”) is offered “as-is” and “as-available.” We strive for accuracy but make no warranties, express or implied, about completeness, reliability, or suitability for any purpose. Using the Site, APIs, or deliverables is at your own risk. SAL, its founders, employees, or suppliers are not liable for direct, indirect, incidental, or consequential losses arising from your reliance on, or inability to use, our services—except where Indian law specifically overrides this disclaimer.
Privacy Policy - The Scope
This document explains:
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What data we collect from visitors, clients, and end-users.
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How we process, store, share, and protect that data.
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Your rights and choices in relation to your personal information.
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Additional data-usage rules for our SaaS, AI, and marketplace products.
It covers all SAL websites, sub-domains, mobile/desktop apps, AI chatbots, training portals, and Unicommerce platform integrations (collectively, the “Services”).
Information We Collect
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Contract Fulfilment – create accounts, deliver digital products, process payments.
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AI Processing – generate or improve outputs, detect fraud, power automation; training datasets are anonymised or pseudonymised.
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Marketing & Analytics – send newsletters, WhatsApp tips, optimise ad spend (you can opt-out anytime).
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Legal & Compliance – GST filings, dispute resolution, law-enforcement requests.
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Product R&D – aggregate statistics to improve accuracy, performance, UI/UX.
Shipping & Digital Delivery Policy
All offerings are intangible digital services; no physical product is shipped.
Escalations: For any Query or Escalations Click the link .
File Formats
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Landing pages: Wix/HTML URL
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Graphics: PNG/JPEG (1080×1080)
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Reports: PDF/Google Sheet
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Code: .js / .py / .gs or via GitHub link
2.2 Failed Delivery Resolution
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If digital links are inaccessible for 24 hrs, notify support; we will re-upload or send expanded link permissions within 12 hrs.
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WhatsApp/Email bounce caused by incorrect client address is the client’s responsibility—no refund, but we’ll resend once correct details are provided.
2.3 Customer Support
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Live chat (WhatsApp Business) — Mon-Sat, 10 AM – 7 PM IST
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Email support replies within 24 hrs: connect@moshinc.org